Who is "they"?

I can't figure out who Putz means by "they" in this post.

BUT THEY SUPPORT THE TROOPS:

An American GI assigned to one of the harshest posts in Iraq had a simple request last week for a Wisconsin mattress company: send some floor mats to help ease the hardship of sleeping on the cold, bug-infested ground.

What he got, instead, was a swift kick from the company's Web site, which not only refused the request but added insult to injury with the admonition, "If you were sensible, you and your troops would pull out of Iraq."

Army Sgt. Jason Hess, stationed in Taji, Iraq, with the 1st Cavalry Division, said he emailed his request to Discount-mats.com because he and his fellow soldiers sleep on the cold ground, which contains sand mites, sand flies and other disease carriers.

Jeez.

A few questions:

1) Does the "they" here refer to the Bush Administration, or last year's Republican-controlled Congress, that sent our troops to Iraq without adequate bedding?

2) Does the "they" refer to Halliburton or other contractors, who were given no-bid contracts by the Bush Adminstration to adequately supply our troops?

3) Is one jerk from one random mattress company in Wisconsin somehow indicative of a larger group that could be signified by "they" -- and if so, is this "they" more responsible for the troops than the Administration or its well-paid contractors?